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Privacy Policy

1. Introduction

Operating as a licensed data controller under gambling legislation, Rolletto сasino Ireland is legally required to handle player personal information to enable gaming participation and deliver related services.

This Privacy Policy outlines the personal information we gather from players, our reasons for collection, and our usage practices. The platform rollettocasino.ie (referred to as "Casino", "Website", "Company", "We", "Us", "Our") operates under registration with Santeda International BV Limited through Curaçao Licensing N.V., incorporated according to Curaçao law. Our registered address is Pareraweg 45, Curacao.

When you create a Player Account on our Website, you acknowledge your agreement with this Privacy Policy. Should you disagree with these terms or prefer not to share the personal information we need, we ask that you refrain from using our platform. This Privacy Policy represents a binding agreement between yourself and the Company. We reserve the right to update this Policy periodically. Although we will attempt to notify you of modifications, we encourage regular reviews of this document. Continuing to use our Website and services indicates your acceptance of the Privacy Policy terms.

2. Personal Information We Gather

The Personal Information we may request and process includes, but is not limited to:

  • Information you submit through our account registration forms, plus any additional data provided via the Website or email communications (including your full name, birth date, email, and telephone number)
  • All communications between you and us through the Website, email, live chat, or other communication channels
  • Complete transaction history associated with your Player Account, whether conducted on the Website or through alternative communication methods
  • Website access details and login information, encompassing traffic data, GeoIP location, browser and device information, web logs, activity records, and other system-tracked traffic details
  • Documentation and verification materials we reasonably request for account authentication, deposit and withdrawal processing, and anti-fraud verification (either on our initiative or as mandated by applicable laws). Such documentation may include passport copies, payment confirmations, banking statements, and similar records
  • Responses to surveys or other customer feedback initiatives we may periodically conduct

3. Our Use of Your Information

We process collected Personal Information to deliver our services effectively. Specifically, we utilize your data for these purposes:

  • Processing your wagers and financial transactions, including credit card and digital payment system usage
  • Delivering gaming services and related offerings you request from our Website
  • Offering customer support services, including assistance with account setup and management
  • Conducting identity verification and performing necessary validation checks
  • Sending registered players information about our promotional campaigns, or sharing promotional content from our selected business partners, associates, and affiliates (only when players have explicitly agreed to receive such marketing communications)
  • Meeting legal obligations, including adherence to anti-money laundering (AML) and combating the financing of terrorism (CFT) legislation
  • Monitoring and investigating transactions to prevent fraud, terms violations, money laundering, and other unauthorized or irregular gaming behavior
  • Examining customer patterns through market research evaluations (survey participation remains voluntary and you may decline at any time)
  • Performing research and statistical evaluation of combined data

4. Marketing Communications

Unless you have chosen to opt out of promotional materials, we may utilize your Personal Information, including your email and phone number, to send marketing communications about products, services, and promotional offers. This may include information regarding products and services from our business partners, including casino game developers.

Should you wish to stop receiving such marketing and advertising materials, you may opt out through your Player Account settings or by reaching out to our customer support at [email protected]. Furthermore, please note that by accepting any competition prize or winnings from us, you agree to the use of your name and/or username for advertising and promotional purposes without additional payment, except where legally prohibited.

5. Collection of Personal Information

We will not gather Personal Information about you without your awareness. However, we may automatically collect certain data when you use our services and interact with our platform. We may also lawfully obtain certain Personal Information from online vendors and service providers, including fraud prevention specialists.

Additionally, we maintain the right to employ third-party providers for technical support services, online transaction processing, and gaming content sourcing. Please be aware that we may gain access to any information you provide to such vendors, service providers, and third-party e-commerce platforms. We assure you that we will use and protect any Personal Information obtained in this manner according to this Policy. Any information you provide will only be shared with third parties outside the Company in compliance with this Privacy Policy, and we will take all necessary measures to ensure our agreements with third-party service providers consistently protect your private information.

6. Recipients of Data

We may share information you have provided to other entities within our corporate group and to our business partners. These entities include our parent companies, their parent companies, and all subsidiaries of these respective companies, along with other companies with whom we conduct business and maintain necessary agreements.

Your information may be processed by Santeda International BV or another company within our corporate group, which may engage a third party to fulfill data processing requirements. Company employees, specifically the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other designated employees, will have access to your Personal Information for the purpose of performing their duties and providing assistance.

Our employees who access or are involved with processing player personal information have signed confidentiality agreements to respect the confidential nature of player information pursuant to applicable gaming, data protection, and privacy regulations.

To provide efficient service, we and our service providers may need to transfer your personal data between countries in the European Union (EU) and European Free Trade Association (EFTA) regions, and also to certain data processors based outside the European Economic Area (EEA). By accessing the Website and communicating electronically with us, you acknowledge and consent to our (or our suppliers' or sub-contractors') processing of your data in these countries. We will always make our best efforts to ensure your information and data is handled securely and in accordance with this Privacy Policy.

7. Third-Party Data Disclosure

We do not sell or lease your personal data to third parties. We may disclose your personal information if mandated by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we determine it necessary to protect the legitimate interests of the Company, its customers, or any third party.

Personal data will only be disclosed to third parties under the following circumstances:

  • When legally required to do so
  • If the Website must share data with payment processors to facilitate payment transactions according to their privacy policies (specifically, most banking card transactions are processed by Wirecard Bank AG whose privacy policy governs such transactions)
  • To fulfill our legal and regulatory obligations and responsibilities to the relevant licensing and regulatory authorities, as well as all duties and responsibilities under any other applicable legislation and to any other applicable regulators in other jurisdictions
  • When the Company determines that disclosure is necessary to protect the Company's or the player's safety, or the safety of others, investigate fraud, or respond to a government request
  • If our marketing service providers need the data to perform their functions
  • To any other third party with the player's prior consent

We employ third-party data processors to handle limited personal data on our behalf. Such service providers support the Website, particularly concerning hosting and operating the websites, marketing, analytics, website improvement, and email newsletter distribution. We will ensure that Personal Data transfer to the recipient complies with applicable Data Protection Legislation and that the same obligations imposed on us under the respective Services Agreement are imposed on the processor.

Our websites may also include social media features (such as "share" or "like" buttons). Such features are provided by third-party social media platforms like Facebook. When data is collected this way, its processing is governed by the privacy policy of the respective social media platforms.

Beyond the above, we may also release personal data if we acquire any new businesses. Should the Company undergo structural changes such as a merger, acquisition by another company, or partial acquisition, our customers' personal data will likely be included in the sale or transfer. As part of our Policy, we will inform our players by email before executing such transfer of personal data.

Please note our content may link to third-party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

8. Data Retention Period

As outlined in our Terms and Conditions, both you and the Casino can decide to close your Player Account at any time. After your account closure, we will maintain your personal data on record for as long as legally required. This data will only be used if required by competent authorities for enquiries regarding financial and fiscal records, fraud, money laundering, or investigations into other illegal activity.

Please note that due to anti-money laundering regulations in licensed gaming jurisdictions within the European Union, we are required to retain personal data of players submitted during registration and any data provided during the operational period of a Player Account for a minimum of five years from the last player transaction or account closure. Consequently, requests for data erasure before this period expires cannot be accommodated.

9. Data Security Measures

We acknowledge that in collecting and processing your Personal Information for Player Account management purposes, we are bound by strict legal provisions concerning personal data protection. Therefore, we strive to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations.

We are dedicated to providing secure services to players and will take all reasonable precautions to ensure that all data you have submitted remains safe. Player Accounts can only be accessed using the player's unique ID and password. You may also establish two-factor authentication (2FA) as additional protection against unauthorized account access.

You are responsible for maintaining the confidentiality of your login information and ensuring it cannot be accessed by another person.

10. Contact Information

You may contact us regarding this Policy at any time if you wish to:

  • Verify the accuracy of personal information we have collected about you
  • Enquire about our use of your personal information
  • Prevent future use of your data for direct marketing purposes
  • Update or correct any information you have provided us (in such cases you must provide any evidence we may reasonably require to effect such changes)

Note that providing us with false information is illegal and it is your responsibility to ensure we always have your correct data.

We have appointed a data protection officer ("DPO") who is responsible for addressing questions related to this privacy policy. If you have any questions about this privacy policy, please contact the DPO at support.rolletto.com

Furthermore, according to Article 77 of the GDPR, you have the right to file a complaint related to your data processing with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of an alleged infringement.

11. Cookie Policy

When you access the Website, our system automatically gathers information about your visit, including your browser type, IP address, and referring website. This collection may be conducted jointly with our platform providers and partners. We may receive general demographic or usage data about our Website visitors from them. We do not automatically collect personally identifying information without obtaining additional consent.

To collect this information, we use cookies and similar tracking tools. Cookies are small text files stored on your computer or device when you visit our web pages. Some cookies are essential for Website operation; others enhance your Website experience and help us deliver improved service.

Below are the cookie types we use and their purposes:

Required Cookies

Enable navigation and basic functionality of the websites, such as access to member areas of the Website.

Functional Cookies

Allow us to analyze your website usage and selections on the website (such as your session key, language, or region), enabling us to save these settings and offer you a more personalized experience.

Advertising Cookies

Allow us to measure the effectiveness of our content marketing. These cookies are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) with affiliated partners except for site visit data collected directly by such Advertising Cookies. However, your site visit data may be linked with other personal information collected through other sources by the providers. This external data processing is governed by the privacy notices and policies of these third-party providers.

Beyond the above, we use various third-party service providers who also set cookies on this Website to deliver the services they provide us. Such services include, but are not limited to, helping us enhance your experience by tracking your activity on the Website, measuring Website effectiveness, and measuring our marketing campaign effectiveness.

Most online browsers automatically accept cookies. If you prefer, you can block some or all cookies, or delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.

12. NetEnt Games Restrictions

Absolute Restriction

United States of America, United Kingdom, Spain, France and Italy.

Blacklisted Territories

NetEnt content shall not be served in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.

Regulated Territories

Only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

Branded Game Territories

Section 4.1: Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan cannot be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

Section 4.2: In addition to the jurisdictions set out in paragraph 4.1, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

Section 4.3: Vikings Video Slot must not be offered in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

Section 4.4: In addition to the jurisdictions set out in paragraph 4.1, Narcos Video Slot must not be offered in the following territories: China, Indonesia, South Korea.

Universal Monsters Games

Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.